Customer Experience Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical AZ, US

2 days ago Requisition

Salary Range: $17.00 To $17.50 Hourly

Live in Arizona, Florida, or Texas? Join a Top Workplace!

Turn Conversations into Connections. Help Automotive Enthusiasts Get More from Their Membership Experience.

Velocitii is seeking customer-focused, sales-minded professionals to join our Auto Insurance Team. This is more than a traditional customer service role. We're looking for energetic, relationship-focused professionals who enjoy helping customers while identifying opportunities to enhance their experience through Drivers Club memberships and Annual Auto Pay enrollment opportunities.

If you enjoy building rapport, educating customers, achieving goals, and working from home, this could be the opportunity for you.

WHAT’S IN IT FOR YOU – THE PERKS!

Starting pay is $17-17.50/hour with paid training

Earn an additional $1.00/hour for any weekend hours worked!

Pay increase after proven performance

Annual bonuses and merit raises available

Coming 2027 incentives tied to meeting your KPI's

EZ Access MD – Free Healthcare for You & Your Family!

Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Medical, dental and vision insurance

Voluntary life insurance, short & long term disability, hospital indemnity, and accident insurance

401(k)

Sick time and PTO start accruing on day one

After 520 hours worked, enjoy paid holidays (including your birthday)

Get paid to give back with volunteer time off

Additional Benefits Include:

• Free coverage on Emergency Roadside Towing
• Discounts on Emergency Soft Services
• Free Access to Expert Car Support Tools
• Automotive Discounts on Car Care Products and Maintenance
• Discounts on Automotive Events and Hobby Support

Company-Provided Equipment

We’ll set you up with everything you need to succeed—no equipment worries!

Remote Work

Work comfortably from home and skip the commute.

Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

Enjoy access to training, coaching, and mentorship to grow your career.

Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client’s needs.

A DAY IN THE LIFE

What You’ll Do:

Deliver exceptional customer service through inbound customer interactions

Educate, recommend and enroll customers on the value and benefits of auto insurance products and services such an our drivers club.

Promote the convenience and advantages of Annual Auto Pay as well as enroll customers into annual auto pay.

Assist customers with policy changes, account questions, billing inquiries, and membership support

Accurately document customer interactions and account updates

Meet performance goals related to quality, customer satisfaction, Drivers Club enrollments, and Annual Auto Pay participation

WHAT WE'RE LOOKING FOR

Required:

6+ months in a call-center experience

1+ year of customer service experience

Strong communication and relationship-building skills

Comfortable recommending products that create value for customers

Goal-oriented with a positive, self-motivated attitude

Strong computer and multitasking skills

Self-discipline to thrive in a remote work environment

Ability to navigate multiple computer systems

Distraction-free remote workspace

High school diploma or GED

Preferred:

Prior…