Support Engineer; Fully Remote

• Take ownership of issues reported by customers and see problems through to resolution.
• Research, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Requirements:

• You are completely fluent in English with excellent written communication skills.
• Great customer service skills with online customer service experience.
• Bonus:
  Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, or caching.
• Annual remote expense budget and flexible PTO.
• Paid parental leave and annual professional development budget.
• Sabbatical available after three years and location-specific healthcare benefits.

Culture:

• Remote-first, flexible environment with a supportive team.
• Emphasis on continuous learning and growth.

Kinsta is one of the top providers of managed hosting for Word Press, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. The team is flexible, remote-first, and motivated by excellent quality and continuous learning.