Front Line Client Representative

Front Line Client Experience Representative | February 2027 Start Date (CANADA)

Project Expedition

Remote - Canada Full-time CA $45,000 - CA $50,000 / year

Employee Discounts

Nigh Shift

Project Expedition is hiring a full-time, fully remote Customer Service Representative. The role is open to candidates based in Canada and supports clients, travel advisors, and travelers with tours, bookings, and travel-related requests.

• Provide customer service through live chat, phone, and email.
• Investigate inquiries, resolve booking and travel issues, and follow through to resolution.
• Handle time-sensitive or challenging situations with empathy and sound judgment.
• Manage multiple conversations while maintaining accuracy and responsiveness.
• Use AI tools and internal resources to support efficient, personalized service.
• Collaborate with teammates and other departments to resolve issues and improve service.

• Strong written and spoken English communication skills.
• Customer-focused, resourceful, and able to manage competing requests.
• Previous customer service, hospitality, travel, or similar experience is an asset.

40 hours per week, with a one-hour meal break each day. Available schedules are Sunday–Thursday or Tuesday–Saturday, with shifts of 8:00 a.m.–5:00 p.m., 11:00 a.m.–8:00 p.m., or 5:00 p.m.–2:00 a.m. Eastern Time. Candidates must be available for at least one listed schedule.

• annual company bonus of up to CA $4,000
• 15 days of leave (increasing to 20 after two years)
• a CA $700 annual work-from-home budget
• a CA $350 annual training budget
• CA $1,000 in annual tour credits
• employee discounts

Employees must remain based in a Canadian province or territory. The position is not suitable for digital nomads.