Customer Service Representative - Gqeberha

At Mukuru, every customer interaction matters. We're looking for a passionate and detail-oriented Customer Service Representative to provide exceptional foreign exchange services while creating a positive and seamless customer experience.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in getting the details right, this could be the perfect role for you.

• Process foreign exchange transactions accurately and efficiently.
• Verify customer documentation and ensure regulatory compliance.
• Deliver outstanding customer service at every interaction.
• Identify and elevate potential fraudulent activities.
• Manage stock balancing and transactional accuracy.
• Represent the Mukuru brand with professionalism and integrity.

• Customer Service Excellence
• Attention to Detail
• Communication Skills
• Problem Solving
• Cash Handling & Transaction Processing
• Compliance & Risk Awareness
• Organisation & Administration
• Computer Literacy
• Relationship Building
• Professionalism & Accountability

• Grade 12 or equivalent.
• Customer service experience.
• Knowledge of foreign exchange and compliance regulations is advantageous.
• Strong verbal and written communication skills.
• A customer-first mindset and a passion for helping people.

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS