Customer Service Advisor

Recruit4staff are representing a well-established lifting equipment and service business in their search for a

Customer Service Advisor
to work in

Ellesmere

• Hours of Work: 39 hours per week. Monday to Thursday, 8:45 am–5:00 pm;
  Friday, 8:45 am–4:30 pm

• Benefits: 25 days' holiday plus bank holidays, company pension, death-in-service benefit, private medical scheme and potential hybrid working of 1–2 days from home for suitable candidates, subject to training, workload and business requirements

Job Role: Working within the Service and After-Sales call centre, the Customer Service Advisor will handle incoming customer calls regarding breakdowns, repairs and servicing. The Customer Service Advisor will provide a professional point of contact, arrange repair and service bookings, and support customers throughout their after-sales experience.

• Previous Customer Service Advisor experience is required
• Good IT skills are essential
• Strong telephone-based customer service and communication skills
• The Customer Service Advisor must be confident handling service, repair and breakdown enquiries

• Customer Service Advisor: dealership experience is required -

• Good written and verbal communication skills
• Must be able to work in a team environment.
• SAP or Salesforce experience would be advantageous
• Experience with in an after-sales, service desk or similar environment would benefit a Customer Service Advisor in this position

• The successful Customer Service Advisor may have the opportunity to work from home for 1–2 days per week once appropriately trained
• Hybrid working is discretionary and candidates must remain flexible according to workloads and business requirements

Ellesmere, Oswestry, Wrexham, Shrewsbury, Llangollen and Whitchurch

Service Desk Advisor