Client Scheduling Representative

Job  :
Dallas, TX, USA;
Fort Worth, TX, USA;
Houston, TX, USA;
Tampa, FL, USAPay: USD 17.81 - 21 (Hourly)
Posted:
Job Family:
Client Scheduling Job Function:
Client Scheduling

Pay Type:

Hourly At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Client Scheduling Representative (Corporate Services), you'll be the first point of contact for attorneys, paralegals, and legal professionals looking to schedule depositions, whether virtual or in-person. You'll become a trusted partner to our clients, expertly gathering important case details, understanding their preferences, and managing every logistical detail to ensure a smooth and professional experience.

This role is all about delivering exceptional service, building strong client relationships, and collaborating across teams to make sure nothing falls through the cracks. What you'll get to do:
Respond to all client requests received via email and/or phone queue timely Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.)

and all other outside vendors, as applicable, treating them as valued extensions of our team Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services The kind of teammate we’re looking for:
Customer-focused mindset with the ability to build strong relationships, handle sensitive client needs with care, and deliver responsive, solutions-oriented service quickly and kindly with professionalism Thrives under pressure, loves to solve puzzles Confident juggling timelines, priorities, and multiple clients at once with grace A proactive mindset – if there’s a problem, you’re already solving it Comfort with technology, including proprietary software Clear, professional communication and excellent follow-up etiquette A laser-sharp eye for detail and strong organizational skills Familiarity with court reporting or legal services is a huge plus Why You'll Love Working at Veritext At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow.

That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:
Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance 401(k) with company match to help you plan for the future Flexible hybrid or remote work options for many roles Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits Earned wage access, giving you the flexibility to access a portion of your pay before payday Employee equity and referral programs, because our success is shared Robust mental health and wellness resources to help you thrive at work and at home Ongoing learning and development opportunities, including training, mentorship, and career growth programs A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp, Wellness Week, and Veritext Cares About Veritext Veritext is the industry leader in technology-enabled court reporting…