Customer Service Representative - Remote

Address Fullerton, CA, USA

Compensation $16.00/hour

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

Care Car is a healthcare transportation broker looking for someone to schedule and coordinate non-emergency transportation rides for health plan members. We have a people-centric culture focused on supporting access to care and quality service. We are looking for someone who shares our passion for great experiences.

The role available includes the following responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Coordinate trips for Medicare members
• Route drivers
• Ensure patients are picked up and dropped off in a timely manner
• Scheduling Trips for Health Plan Members
• Confirming eligibility for health Plan members when needed
• Give Active Trip Updates
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips
• Maintain Privacy under HIPAA Guidelines
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support. Must be willing to train to simple software and phone platform.

Previous experience in healthcare and/or transportation logistics highly preferred.

• 7:30am-4:30pm PST
• 9:30am-6pm PST

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Related