Customer Support Rep

Support patients and clinicians across phone, email, and chat, helping provide a dependable service in a fast-moving remote healthcare setting. The role focuses on resolving questions clearly, following established workflows, and maintaining accurate records so that issues can be handled consistently and followed up appropriately.

• Respond to patient and clinician questions through phone, email, and chat.
• Resolve requests efficiently while maintaining a clear and professional tone.
• Follow defined processes to ensure interactions are handled accurately and consistently.
• Record conversations and actions to support follow-up, teamwork, and continuity of care.
• Use judgment to handle issues independently and engage when needed.
• Prioritize incoming work with service-level expectations in mind.

• Previous customer support experience through phone, email, or chat.
• Strong written and verbal communication skills.
• Ability to organize work and manage multiple conversations at once.
• Reliable attendance, punctuality, and ownership of scheduled shifts.
• Careful documentation and attention to detail.
• Comfort with structured workflows and adapting to changing needs; willingness to work nights and weekends.

• Experience in a remote or process-driven support environment.

• Fully remote position with scheduled evening and weekend coverage, including alternating weekends.
• Listed hourly pay is $21–$23, depending on experience and location.