Local Support Specialist; Italian

Join Our Team as a Local Support Specialist at Rate Hawk!

Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At Rate Hawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

• Help Our Partners:
  Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be Transparent & Customer-Centric:
  Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations:
  Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings:
  Handle booking modifications and relocations with attention to detail and urgency.
• Team
  
  Collaboration:
  
  Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations:
  Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details:
  Accurately document all work and partner interactions in our CRM system.

• Language
  
  Skills:
  
  Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
• Industry
  
  Experience:
  
  Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive Mindset:
  You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool Under Pressure:
  Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic Communicator:
  You understand and empathize with customer concerns while working toward the best solution.
• Quick Learner:
  Fast at picking up new tools, systems, and processes with a result-oriented mindset.

• Remote Work:
  Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team:
  Be part of a young and energetic group of specialists.
• Growth Opportunities:
  Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development:
  We support your growth through seminars, trainings, and conferences.
• Perks:
  Take advantage of corporate discounts on hotels and other services.

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