Customer Operations Support Specialist - Remote in certain

In this role, you will be responsible for ensuring our customers' service needs are fully met, coordinating order management activities, and engaging across various departments to manage business processes. You will work collaboratively with key internal teams to deliver holistic, efficient, and respectful customer service. If you have a genuine desire to help others and thrive in a collaborative environment, we want to hear from you!

• Be a vital liaison between end customers and internal business units.
• Deliver against key customer service targets while embodying a high-performing, focused, accountable and engaged culture
• Analyze operational data, customer feedback, and service trends to identify opportunities for process improvement.
• Recognize recurring operational issues and investigate underlying causes rather than addressing incidents individually.
• Recommend and support process improvements designed to increase efficiency, accuracy, and customer satisfaction.
• Evaluate order processing, fulfillment, and delivery challenges to identify potential gaps in operational procedures.
• Collaborate with internal teams to develop and implement solutions that reduce errors, prevent recurring issues, and improve overall performance.
• Monitor the effectiveness of process improvements and recommend additional adjustments when necessary.
• Coordinate with multiple departments to gather information, reconcile conflicting data, and determine appropriate resolutions.
• Identify discrepancies between systems, records, or departmental information and work collaboratively to correct inaccuracies.
• Conduct root cause analysis on recurring customer or operational issues and recommend corrective actions.
• Escalate complex issues appropriately while maintaining ownership of customer communication and follow-through

• Pay is $30 an hour, this is a 6 month contract
• Monday-Friday shift
• Fast-paced computer and phone-based work
• Paid time off.
• Medical Insurance benefits, including no-cost virtual doctor visits.
• Dental, Vision, Paid Life Insurance, and Pet Insurance.
• 401K with company match.
• Thorough training to set you up for success in your role.

• Bachelor's degree is preferred but not required; equivalent professional experience will be considered.
• Experience in customer service, order management, operations support, supply chain coordination, or a related field.
• Experience using SAP or a comparable ERP system for order processing, inventory management, or customer account support.
• Strong analytical and problem-solving skills with the ability to investigate discrepancies and identify root causes.
• Demonstrated ability to identify process inefficiencies and recommend practical improvements.
• Experience coordinating with multiple departments to resolve customer or operational issues.
• Strong attention to detail and ability to reconcile information across systems or departments.
• Excellent verbal and written communication skills.
• Ability to prioritize competing demands, manage multiple issues simultaneously, and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Ability to work independently, take initiative, and maintain accountability in a fast-paced environment.

• Analytical Thinking:
  Ability to evaluate data, identify trends, and recognize opportunities for improvement.
• Root Cause Analysis:
  Ability to investigate recurring issues, identify underlying problems, and recommend sustainable solutions.
• Operational Problem-Solving:
  Ability to navigate complex order, inventory, and delivery challenges.
• Customer Focus:
  Commitment to building strong relationships and delivering exceptional service.
• Cross-Functional…