Remote Tier 2 Support Specialist - SaaS Escalations
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Customer Service/HelpDesk
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IT/Tech
Job Description & How to Apply Below
Crew Bloom is hiring a Tier 2 Customer Support Specialist to act as the escalation point for a SaaS facilities management platform. You will partner with Customer Success, Product, and Engineering to troubleshoot complex problems, document bugs, and improve support content. This full-time, remote role follows U.S.
Pacific business hours (Mon–Fri). You will own escalations, diagnose issues across orders, permissions, locations, and integrations, and help maintain high CSAT while contributing to
We have an opening for a Remote Tier 2 Support Specialist
- SaaS Escalations in United States within Management & Operations, Sales.
This role, Remote Tier 2 Support Specialist
- SaaS Escalations at Crew Bloom, could be your next career step.
Are you ready to take on the Remote Tier 2 Support Specialist
- SaaS Escalations role at Crew Bloom?
We would love to welcome a new Remote Tier 2 Support Specialist
- SaaS Escalations to our team in United States.
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