Remote Customer Service Team Lead — Coaching & Outcomes
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Customer Service/HelpDesk
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Management
Job Description & How to Apply Below
Capital on Tap is seeking a Senior Customer Service Team Lead to manage a remote team of about 10 agents supporting small business customers. You will drive performance, coaching, engagement, and service quality while removing obstacles.
You will work with stakeholders to implement improvements, use basic data to inform decisions, and handle escalations, including after-hours shifts. The role offers comprehensive benefits and a flexible setup.
We are looking to fill the Remote Customer Service Team Lead — Coaching & Outcomes position at capitalontap in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Customer Service Team Lead — Coaching & Outcomes role in the description above.
We appreciate your interest in this position.
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