Account Support Associate

Help clients resolve complex billing questions and get more value from the services they use. This customer-facing role works directly with clients and sales colleagues across phone, email, and chat, while coordinating with internal teams to resolve account issues and reduce the chance that they recur.

• Investigate and resolve billing issues by working one-on-one with clients and sales teams.
• Coordinate with other departments to address client concerns and identify the underlying cause of recurring problems.
• Collect on accounts when appropriate.
• Understand client needs and recommend relevant services or products when suitable.
• Communicate clearly with customers, explain next steps, and provide courteous support across communication channels.

• High school diploma or equivalent.
• Strong analytical and organizational skills, with the ability to multitask and adapt as priorities change.
• Ability to manage a workday with limited guidance and stay effective in a fast-paced environment.
• Clear verbal and written communication, careful attention to detail, and active listening skills.
• Patience, friendliness, and flexibility when working with a range of customers.
• Familiarity with computers, telephone etiquette, and troubleshooting issues with clear instructions.

• Fully remote position paying $17.50 per hour.
• The listing describes career development opportunities and comprehensive benefits, but does not detail specific coverage or eligibility.