Customer Support Specialist

Power confident decisions at   is the marketplace millions of people trust to buy and sell cars with confidence. More than 25 years ago, we started as a simple idea, connect buyers and sellers, and today we do a lot more: trusted reviews, transparent pricing, and real-time, proprietary data that cut through the noise of one of life's biggest purchases. Our scaled marketplace, paired with interconnected technology, data, and media, gives dealers and OEMs everything they need to sell more cars.

At , we debate openly, decide fast, and deliver what we say we will. We solve real problems for car shoppers and dealers, simplify for speed, and focus on what matters most. We win together or not e, your work counts, your ideas can help shape what’s next, and you’ll build alongside people who have your back. We’re in the middle of a real transformation, modernizing the company and investing in AI and data to move faster.

You're joining the No. 1 brand people think of first when shopping for a car, at the exact moment it's being rebuilt for what's next. You help decide what that becomes. That kind of influence is rare, and it's exactly why this is a place worth building your career. Don't just take our word for it, we're proud to be named one of Built In's 2026 Best Places to Work in Chicago and across the U.S. Ready to help build the most trusted place to buy and sell a car?

Join us.

The Customer Support Specialist provides excellent customer service to dealers and/or consumers who contact  via phone, email, chat and text, with a focus on first contact resolution. This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.

• Develop an expertise in Cars Commerce products and services and the initiative to take an active role in sharing this knowledge with customers
• Achieve individual and team service level goals
• Track and document all customer inquiries and resolutions in
• Identify and escalation necessary customer inquiries and issues to Tier 2 Support, Product and Technical Support teams
• Assist with various tasks and inquiries from our customers including dealers and/or consumers and internal customers
• Perform other related duties, as appropriate to further the success of the Customer Support Team and/or Operations Department

• Customer focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base
• Excellent time management, organizational and prioritization skills
• Demonstrates accountability for issue resolution and customer empathy
• Strong work ethic and enjoys being part of a team
• Strong verbal and written communication skills required
• Able to solve problems quickly and creatively
• Knowledge of the MS Office and Windows required with greater technical aptitude preferred
• Familiarity with online media and tools preferred
• Able to learn quickly and adapt to change
• Uses sound judgement and professionalism
• Ability to work independently and deliver high quality work
• Flexibility to work weekend and/or evening work shifts

• Prior customer service experience or service industries experience preferred
• College degree preferred or minimum of one-year work experience required

Salary Range: $41,.00

• Confidence, built in. The same confidence we build for car buyers and sellers, we build into how we treat our own:
• Medical, dental & vision from day one — no waiting period
• 401(k) with company match, immediate vesting
• Employee Stock Purchase Plan — buy  stock at a discount
• Unlimited Flex Time Off, 11 paid holidays, 1 volunteer day
• Paid parental and caregiver leave
• $350 one-time home office stipend + $70/month for virtual-first work
• Tuition…