Partner Success & AI Operations Specialist - Remote ( Nearshore

Company: US-Based Partner Company

Location:

Remote – Nearshore Preferred

Job Type: Full-Time

Schedule:

Monday–Friday | 8:00 AM–5:00 PM Eastern Time (ET)

Compensation: $2100/Monthly

We are looking for a detail-oriented and proactive Partner Success & AI Operations Specialist to support a US-based company specializing in white-label cellular POTS line replacement solutions for telecom channel partners.

The role combines AI operations, B2B partner and customer relationship management, and product presentations and training. You will work closely with the founder and undergo a structured 60–90-day onboarding period to develop the knowledge and confidence needed to independently support and train partners.

• Oversee AI agents supporting sales, research, SEO, and other business functions.
• Review AI-generated outputs for accuracy, quality, and appropriate tone.
• Identify recurring issues and improve prompts, instructions, and workflows.
• Meet weekly with the founder to review performance and priorities.

• Manage relationships with assigned channel partners and customers.
• Conduct regular satisfaction surveys and report findings.
• Respond to general calls and emails, directing inquiries to the appropriate support resources.
• Monitor requests and follow up to ensure timely resolution.

• Participate in live phone presentations alongside the founder or another team member.
• Develop product knowledge through guidance from an experienced trainer.
• Gradually take the lead in conducting partner and customer training sessions.

• Advanced professional English communication skills, both written and spoken.
• At least 2 years of experience in customer success, account management, or B2B support.
• Strong attention to detail and the ability to identify errors and inconsistencies.
• Familiarity with AI tools such as ChatGPT, Claude, or similar platforms.
• Excellent organizational skills and the ability to work independently in a remote environment.
• Reliable computer or laptop with a dual-screen setup (one laptop or desktop computer plus an external monitor).
• Stable, high-speed internet connection.
• Quiet and professional remote workspace.

• Experience in telecommunications, VoIP, UCaaS, or Managed Service Provider (MSP) environments.
• Familiarity with CRM platforms such as Hub Spot, Less Annoying CRM, or similar tools.
• Experience using Apollo, Brevo, or other sales and marketing platforms.
• Previous experience conducting presentations, product demonstrations, or training sessions.

Candidates who successfully pass the initial résumé screening will receive an email from our recruitment team requesting the following:

Important:
Do not submit these requirements with your initial application. Our recruitment team will contact you by email with further instructions if you pass the résumé screening.

Selected candidates must complete a background check and provide a valid police clearance or equivalent official criminal-record clearance from their respective country or location before final employment.