Customer Care Representative

Support merchants who use card payment services by answering questions, diagnosing processing or terminal issues, and helping resolve service and authorization problems. This is a home-based contact center role with a five-week training period and scheduled shifts starting between 10 a.m. and 1 p.m. Eastern Time.

• Respond to merchant questions and service issues by phone.
• Troubleshoot payment processing, authorization, and terminal problems, then guide merchants toward a resolution.
• Explain relevant policies and procedures, and request exceptions when appropriate within established limits.
• Identify complex issues and resolve them where possible or escape through the appropriate channels.
• Manage call time while maintaining helpful, high-quality service.

• High school diploma or equivalent.
• At least six months of customer service experience.
• Clear telephone, verbal, and interpersonal communication skills.
• Strong problem-solving skills and the ability to handle difficult customer calls.
• Comfortable navigating multiple software tools, including Microsoft Office applications.

• At least 12 months of contact center experience.
• Experience identifying and resolving or escalating complex service issues.
• Good negotiation and time-management skills.

• Home-based role; applicants should live in or near Phoenix or Tempe, Cincinnati, Charlotte, the Twin Cities, St. Louis, Milwaukee, or Atlanta.
• Starting pay is $20 per hour. Training is scheduled for five weeks, beginning January 6.
• Benefits include medical, dental, and vision coverage; life and disability insurance; parental leave; retirement plans; paid vacation and holidays; adoption assistance; and sick and safe leave.