Customer Service Agent: Korean

Support Korean-speaking customers of a live-experiences service, resolving issues through phone, email, social media, and chat. When support demand is lighter, the role also contributes to operations work. Applicants must live in Spain; the schedule is five days a week from 8:00 p.m. to 4:00 a.m., with a one-hour break, and the position is home-office friendly.

• Handle customer questions and incidents across phone, email, social media, and chat.
• Provide complete and accurate information by following the appropriate support procedures.
• Address complaints, identify suitable solutions or alternatives, and follow up to confirm resolution.
• Keep clear records of interactions, process customer accounts, and file documents.
• Apply communication guidelines and policies while maintaining helpful, engaging service.
• Take on operations tasks when incident resolution workload allows.

• Strong spoken and written Korean, and fluency in either Spanish or English.
• Current residence in Spain.
• Ability to plan and prioritize several tasks while maintaining accuracy and meeting time frames.
• Strong interpersonal and communication skills, reliability, and a practical approach to solving problems.
• Flexibility and organization in a changing environment.
• Customer service or user-support experience is valued;
  Zendesk experience is preferred.

• Home-office-friendly work
• health insurance
• flexible benefits
• language lessons
• a fitness membership
• discounts on experiences
• possibility of a performance bonus