Customer Care Representative - WFH Nevada

Handle inbound service calls from members, clients, and facilities as a frontline customer care representative. The work supports access to transportation services and involves a steady call volume, with tasks becoming more complex as you build experience. This is a remote role for people who currently live in Nevada.

• Answer inbound calls and assist members, clients, and facilities with their inquiries.
• Manage a typical workload of 60–80 calls per day, with higher volume expected on Mondays.
• Use computer systems to navigate information and handle customer requests.
• Provide clear, attentive service in a home-based work setting.

• Current residence in Nevada.
• At least one year of call center experience and six months of customer service experience.
• Basic typing and computer skills, including strong navigation abilities.
• High-speed cable, DSL, or fiber internet with at least 3 Mbps upload and 30 Mbps download; wireless or Wi-Fi air cards are not accepted.
• A quiet, distraction-free workspace at home, without caregiving responsibilities during work.

The listed hourly rate is $15.

• health, dental, and vision insurance
• life and disability coverage
• a 401(k) with employer match
• FSA and HSA plans
• wellness incentives
• paid time off and holidays
• paid parental leave
• education reimbursement
• discounts
• career development programs