Customer Support Specialist

Help sports organizations get reliable, useful support from a software platform used to manage programs and events. As a frontline support contact, you will resolve questions, explain product workflows, and relay customer feedback to teams that can improve the service.

• Respond to partner inquiries with timely, clear, and empathetic guidance.
• Troubleshoot product questions and technical issues, resolving them directly or escalating when needed.
• Share customer feedback and recurring trends with internal teams to inform product and service improvements.
• Create and update help articles and other instructional resources.
• Explain product updates and recommended practices in accessible language.
• Coordinate issue resolution with customer success, product, and engineering colleagues, while supporting strong satisfaction outcomes.

• At least one year of experience in a customer-facing service or support role.
• Strong spoken communication and the ability to stay calm and focused on solutions.
• Clear written communication for email and chat support.
• Technical aptitude and ability to learn new systems quickly.
• Comfort working collaboratively in a fast-moving environment.
• Experience with spreadsheets and basic image-editing tools.

The role is based in New York City or remote within the United States. Listed compensation is $55,000. Benefits include medical, dental, and vision coverage, an HSA, commuter benefits, and a home-office stipend. Additional support includes sports league subsidies for employees and their children, plus cell phone and gym subsidies.