Job specializations:
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Customer Service/HelpDesk
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Language/Bilingual
Job Description & How to Apply Below
Deliver empathetic bilingual customer service for travel assistance and insurance clients in a 100% remote position. Answer calls and coordinate required services.
This permanent representative position supports travelers, insured members, families, and medical facilities with coverage and benefits information. You will manage incoming requests, explain applicable exclusions and limits, authorize certain tests, and document interactions in the claims management system. Rotating availability runs from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays.
Key Responsibilities:- Answer incoming calls and provide empathetic professional assistance
- Coordinate required services for travel insurance clients
- Explain insurance benefits, exclusions, and applicable limits
- Authorize selected medical tests when necessary
- Record interactions and transactions in claims systems
- College diploma or equivalent
- Customer service, telecommunications, or claims experience
- English and French bilingual proficiency
- Excellent communication skills and professionalism
- Availability for rotating operational schedules
Strengthen traveler support through bilingual communication, coverage knowledge, claims documentation, and coordinated services in a remote setting.
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