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Global Customer Service Transformation Leader; Remote

Remote / Online - Candidates ideally in
Cincinnati, Hamilton County, Ohio, 45275, USA
Listing for: SCIEX
Remote/Work from Home position Listed on 2026-11-15
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 230000 - 250000 USD Yearly USD 230000.00 250000.00 YEAR

Job Description & How to Apply Below

Position: Global Customer Service Transformation Leader (Remote)

SCIEX is seeking a Senior Director, Global Customer Service to lead the global customer service organization. You will own the quote-to-book experience, customer inquiries and contract administration across the full lifecycle, partnering with Commercial Operations to drive revenue and service excellence.

You will build a high‑performing, geographically diverse team, deploy CPQ/ERP tools, and apply Danaher Business System, Kaizen and daily management to improve CSAT, reduce cycles, and capture

We are seeking a motivated Global Customer Service Transformation Leader (Remote) to join SCIEX in Middleburg Heights, OH, United States.

Our team is growing, and we are hiring a Global Customer Service Transformation Leader (Remote) in Middleburg Heights, OH, United States.

This opportunity is for the Global Customer Service Transformation Leader (Remote) role at SCIEX.

Consider building your career as a Global Customer Service Transformation Leader (Remote) at SCIEX.

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