Customer Service Representative - Bilingual English​/Mandarin - Remote

Address Monterey Park, CA, USA

Compensation $17.00/hour

Schedule Full time

Job Type Permanent

Industry Health medical and related

Care Car is a non-emergency medical transportation company looking for highly motivated coordinators to work from home. We are looking for work from home coordinators bi-lingual in Mandarin/English who are looking to make a difference in their community.

Care Car is a healthcare transportation broker looking for someone to schedule non-emergency transportation rides for health plan members. We have a people-centric culture focused on supporting access to care and quality service. We are looking for someone who shares our passion for great experiences.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Ensure patients are picked up and dropped off in a timely manner
• Confirming eligibility for health Plan members when needed
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support. Must be willing to train to simple software and phone platform.

Must have a space to work from home with a computer and internet connection (ethernet)

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking