Senior Product Designer, Customer Experience - Integrity

About the Team

At Door Dash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success (hear it directly from our CEO, Tony Xu). Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer’s back when something goes wrong.

The Customer Experience & Integrity team is responsible for turning the most critical customer pain points into delightful experiences. Our team ensures a flawless delivery experience and provides customer support. This umbrella also focuses on fraud prevention and trust & safety measures, such as building systems, customer-facing features, and ML models to reduce the frequency and impact of ‘bad actors’ on the Door Dash platform.

As part of the Customer Experience & Integrity (CXI) Design team (Support, Fraud, Trust & Safety, and Internal Tools), you will primarily focus on helping Door Dash grow by achieving a high degree of integrity across our platform. You’ll develop cutting edge solutions and tackle complex challenges that protect millions of customers from financial harm and foster trust with every transaction.

You’ll collaborate with cross-functional partners to develop strategies at the intersection of user experience, AI, and behavioral science.

You will report into the Senior Design Manager for our Customer Experience and Integrity team in our Design org. This role is hybrid, 1-2 days a week onsite from one of our Design hubs and the rest working from home.

• Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
• Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
• Deliver and refine clear storytelling around product needs and opportunities
• Create, collaborate, and refine flows, prototypes, and high-fidelity visuals
• Design and ship high-quality product improvements

• You are a senior-level IC with 5+ years of work experience
• You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
• You are passionate about leading product strategy and vision for new product areas
• You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions
• You value high quality well crafted visual design, and care about the details

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:
Covey

Compensation

The successful candidate s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location.

Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, Door Dash offers medical, dental, and vision benefits,…