Remote Admin Support Interaction Design Foundation

Imagine waking up each day excited for work, knowing your words and support help shape the futures of learners across the globe. If you’re apassionate communicatorwho thrives in both structured systems and creative writing, then we have an exhilarating opportunity for you at the IxDF (Interaction Design Foundation)!

We’re now looking for an Admin and Support Specialist who’s also ready to grow: someone who will start by supporting our members through written communication and internal operations, and who willgradually step into the world of content and course creation.

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. At IxDF, we’re not just a company; we’re a movement dedicated to making high-quality design education accessible to everyone, everywhere.

With team members and learners from over 100 countries, your role at IxDF will have a worldwide impact. From engaging with diverse cultures to contributing to a platform that reaches millions, your daily activities will be anything but ordinary.

• Correspond daily with members and prospective learnersacross multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.
• Collaborate with our Editorial Teamon a variety of writing and editorial ad-hoc projects.
• Maintain and improve documentationby ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed.
• Shape internal processesthat directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members.
• Update our internal knowledge baseand contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement.
• Communicate and collaborate effectivelywith other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth.
• Embody our valuesas you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.
• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision.
• In time, we’ll help you upskill so you can help createworld-class educational materials—in the form of highly engaging articles, design templates, portfolio exercises, videos, and much more. This will allow you to participate in theeditorial processes behind creating coursesfor tens of thousands of learners worldwide.

People don’t just buy our courses; they invest in a better version of themselves. That’s why every sentence we write, from a support message to a course description, must do more than just inform. It must reflect what we believe in as a brand, and speak to the heart of our learners.

• Show the dream outcome:Help people imagine a future of creative, meaningful work, freedom, fulfillment, flexibility, and impact through great design.
• Strengthen belief in success:Build confidence through real stories and practical examples. People should feel, “If they did it, I can too.”
• Overcome barriers:Write in a way that’s simple, human, and motivating. No jargon. No overwhelm.

Your writing won’t just explain, it will inspire, energize, and support. Whether it’s a member support email, a help article, or a piece of educational content, your words will give our members clarity and confidence in our IxDF brand.

• You’re anexpert wordsmithwith an eagle eye for the tiniest details and a keen ear for flow.
• You arefluent in written and spoken Englishwith great…