Design Lead - Digital CX

Location: Elm Park

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app
. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers.

What you'll do:

• Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development.
• Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
• Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs.
• Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
• Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.

What you'll bring:

• Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.
• Experience leading design teams across multiple workloads and complex initiatives
• Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries
• Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Please include portfolio/content showing evidence of your experience across these four areas:
1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards

There's one thing people can't stop talking about when it comes to : the perks. Here's a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

How you'll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby Citi Park. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclus…