Senior UX Researcher - Store

Job Overview

As a UX Researcher at the UK’s second biggest employer, you’ll play a crucial role in improving experiences that help our colleague work better to improve our customer experience.

You’ll be championing the needs of our store colleagues working in store, both from a front‑end perspective (on the shop floor) and a back‑end perspective (warehouses and distribution centres). You’ll identify and solve user‑experience challenges, helping drive organisational changes and improve customer experience.

You will work with a multidisciplinary team of UX designers, product managers, data analysts and engineers, partnering with design managers and the UX Research manager.

What makes the perfect candidate? A natural problem‑solver highly skilled in a range of research methods, with proven experience turning research findings into actionable recommendations that drive user‑centred design and product outcomes.

You thrive on complex challenges, investigate and map use of systems involving multiple services, present findings with clarity, and collaborate with leadership so that UX research informs design, product and business decisions.

Your passion for understanding people, their motivations and behaviours, and the challenges they face is essential. Observational and analytical skills, strong design‑thinking expertise, effective collaboration across teams and a steadfast determination to do what is right for colleagues and customers are also required.

• Own and lead UX research with support from the UX Research Manager when needed.
• Make it easier for colleagues to perform their day‑to‑day jobs.
• Understand the processes in place across distribution centres and fulfilment centres.
• Identify user needs and jobs to be done, spot opportunities and deliver actionable insights that guide development of compelling user‑centred experiences and digital products.
• Scope, plan and complete (mainly qualitative) research throughout the design and development lifecycle, from early strategic direction to post‑release validation.
• Support project teams in balancing business and user needs, and craft the user experience vision.
• Synthesise and communicate research insights with clarity and efficiency to a broad range of collaborators.
• Partner with cross‑functional teams to ensure research insights are incorporated into product design strategy to drive measurable outcomes.
• Support the Product and Design teams in establishing successful user‑centred processes and ways of working.
• Share research expertise and knowledge with others, encouraging the wider team to actively participate in UX research, improving organisational capability and challenging team thinking.

• A university degree or equivalent experience in human‑computer interaction (HCI), a related field, or equivalent years of professional experience.
• Expert‑level knowledge in UX research with proven experience as a UX researcher on digital products, preferably dedicated to discovery and strategic research and crafting research priorities for a product area.
• Storytelling talent that includes excellent communication, presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and levels of seniority.
• Proven track record of research work impacting design and product strategy and development, and delivering measurable outcomes.
• Extensive knowledge and hands‑on experience of qualitative and quantitative research methods and techniques, such as user interviews, user profiles, user needs and jobs to be done, journey mapping, usability testing, surveys, card sorting, tree testing and competitor analysis.
• Ability to work closely with a diverse group of collaborators, including designers, product managers, developers and analysts.
• Experience working in an agile product development environment and applying lean UX research methods – an advantage.
• Experience working in fulfilment centres and distribution centres – an advanced advantage.

We offer a range of diverse full‑time and part‑time working patterns across many business areas, which means that we can find something that works for you. We work in a blended pattern – combining office and remote working. Our offices remain places where we connect, collaborate and innovate.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. We celebrate diversity, recognise its value and are committed to creating a workplace where differences are valued and all colleagues are given the same opportunities. We are a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.