Customer Experience Designer

About the role

We are looking for a talented Customer Experience Designer to join our team here  this role, you will design and deliver practical, end-to-end experience improvements that resolve customer pain points and foster consistency across the brand. Partnering with stakeholders across the business, you will develop innovative solutions and collaborate with Customer Experience Design Managers to craft key customer journeys and concepts within our defined experience strategy.

This role is known internally as Experience Designer.

• Expected salary - Salary up to £58,000 depending on experience.
• Contract type - This position is a Permanent contract.
• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team are required to be in the office 3 days a week, with core days being Tuesday and Wednesday. The other day may be instore or with an agency.
• Location - Bracknell Head Office.
• Interviews - to be held in Bracknell on 29th & 30th July.

35 hours per week.

Key responsibilities

• Design Solutions:
  Create clear, implementable experience solutions across journeys and touchpoints in line with CX strategy and principles.
• Collaboration:
  
  Work with cross-functional matrix teams to design solutions that resolve specific customer pain points.
• Test & Learn:
  Design and manage test and learn activity across agreed pain points, ensuring solutions are practical and scalable.
• Systems Thinking:
  Apply systems thinking to ensure solutions work effectively across channels and operations.
• Delivery & Standards:
  Translate strategic direction into design requirements, and contribute to clear standards for experience development within our CX toolkit.
• Financials:
  Manage the day-to-day CX design budget.

Essential skills/experience you’ll need

• Experience working in human-centred or design-led environments.
• Experience delivering customer or service improvements in live settings.
• Evidence of turning insight into practical, implementable customer outcomes.

Desirable skills/experience you may have

• Experience working across multiple channels or touchpoints.
• CX accredited qualification.