Senior Retail Product Designer

About The Role

As a Partner in Retail, you’re accountable for retail excellence with a relentless connection to customers and shops alike, dedicated support for today's demands, and visionary strides to shape, optimise, and revolutionise the future of retail. Rooted in adaptability, driven by a continuous improvement mindset, and fueled by a commitment to getting it right the first time, our Retail Support Teams are the dynamic force steering a thriving and innovative retail ecosystem of John Lewis Partnership.

As a Senior Retail Product Designer you’ll be part of a cross-functional Strategy and design team, leading the design that services both our strategy and product teams. You will be responsible for the entire Product Design lifecycle from initial discovery & vision setting, through to the execution of final UI designs.

• Salary - £52,000- £80,000
• Contract type
  - This position is a Permanent role
• Working pattern/flexible working
  - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. Alongside this we have also signalled a clear intent for Central teams to work ‘more in person than not’ hybrid way of working. For the Waitrose Innovation and change team ,this means 2-3 days a week of in-person time but it is not a hard and fast rule requiring everyone to be in the office 3 days a week.
  
  Supplier visits, time in our shops and time in the office all contribute to this requirement.
• Location
  - Bracknell

Lead design for retail’s product areas. This includes driving the future vision of this area, making sure it compliments a cohesive overall Waitrose experience, and delivering on incremental steps to help the team head in this direction. Work in a cross-functional team. You'll be responsible for all design artefacts produced; from initial discovery and user journey mapping through to the execution of final UI design details.

Deeply understand the customers you're designing for. Whether it's joining user research sessions, learning from previous insights, reading data reports or running your own lightweight research and analysis, you'll strive to understand the what, why and how of the problems you're solving for to ensure we don't just build the thing right, but we build the right thing. Collaborate regularly using strong communication, documentation and facilitation skills.

You'll work closely with Product Owners, Engineers, Data Scientists, and User researchers to make sure your team isn't just shipping great designs, but they are deeply involved throughout the design Process. Execute (and advocate for) polished, intuitive and accessible user experiences. You're pragmatic and able to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk.

• Experience working as part of a Product Team in an agile environment
• Experience working through the Product Design lifecycle from discovery / research through to the final UI design with a
• portfolio to showcase this work
• Agile scrum experience: working in sprints with backlogs and feature sets
• Ability to think at a high level about product strategy and clearly articulate design decisions
• Understanding of the technical implications of design decisions
• Passion for problem solving and UX Design
• Excellent communication skills and people-focused design mentality to help set up frameworks and brainstorm initial design concepts

• Retail ecommerce experience within a large organisation
• Experience working with modern design tools like Figma
• Experience in front-end programming and the ability to code simple prototypes
• Experience in designing and maintaining cross-platform design systems
• Experience conducting research

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to…