Service Designer

About the job you're considering

As a Service Designer, you will drive the design of complex, user-centred services for our prestigious public sector client. This role will help create the conditions for teams to adopt and embed user-centred, iterative design approaches within a complex enterprise technology environment. You will also have the opportunity to work for other clients in government and the private sector. You will contribute to and help set the vision for service design, ensuring that iterative processes lead to successful outcomes.

You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process.

These are important and challenging roles within the Experience Design Team. You will not only shape meaningful services that impact millions, but also grow as a practitioner - deepening your expertise through diverse and stretching challenges, new and varied opportunities, and access to a vibrant community of experienced professionals.

Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

The services we co-create with our client are often transformational – the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction.

You will support design decisions, communicate strategies, and coach others.

Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You’ll be planning and running design sessions. You will also embed hypothesis-driven and iterative design practices, and work with product, business and technology teams to introduce user-centred design practices into environments that have traditionally relied on waterfall delivery approaches.

Additionally, you will lead and coordinate design work, advocate for user-centred design, and create an inclusive environment for designers. In doing so you will help shape end-to-end user and colleague experiences across SaaS-enabled services and business processes.

Your skills and experience

Essential:

Proven ability to lead complex, user-centred design projects from initial concept to final implementation.

Experience in designing government or public services

Experience applying user-centred design methods within complex technology, platform or transformation programmes.

Strong knowledge of the  service standard

Strong skills in mentoring and coaching teams in iterative design practices.

Expertise in integrating data-driven insights into service design.

Experience in creating accessible and inclusive services.

Ability to build and maintain strong, strategic relationships with key stakeholders.

Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Desirable:

Experience designing government, enterprise or large-scale business services.

Experience working with SAP products or SAP-enabled business processes.

Experience designing services within SaaS, ERP or enterprise platform environments.

Experience helping organisations transition from waterfall approaches to more iterative and user-centred ways of working.

Ability to define and lead the strategic direction of service design within the business area.

Expertise in, or the ability to lead user research projects and activities

Experience of leading design sessions and integrating diverse perspectives

Understand the strategic context of your work and how it aligns with broader project goals.

Experience of working in other sectors

Consultancy experience and demonstrable experience of opening-up new account spaces

Multi-disciplinary design skills setSC clearance

Qualifications:

Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.

Relevant professional certifications or equivalent experience.

We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, andMeet the minimum essential…