Product Designer

Driving Innovation and Trust:
Ten's Journey to Redefine Service Excellence

We are a growing team navigating an exciting phase of digital transformation.

We'reexpanding our Product Design function in Cape Town - our design hub.

You will work closely with Product Management and Engineering across Cape Town, London - UK, and Katowice - Poland, bringing design thinking toour Products.

There will be ambiguity as we define our best practices, but for the right designer, this is a unique opportunity to shape how product designoperatesat a global scale without being micromanaged.

Ten is on a mission to become the most trusted service business in the world.

Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.

Millions of members already have access to Ten's services across lifestyle, travel,diningand entertainment on behalf of over 50 clients including HSBC,Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We aredebt-free,profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.

The next few years will see Ten speed up our progress via our
Growth Engine Strategy making the next huge steps to achieve our ambitions together.

For more information about Ten, please check out our Welcome to Ten Video and this article
.

You will design the digital, self-serve concierge experiences (Ten Platform) that our high-net-worth and corporate members interact with daily. You will be instrumental in exploring how emerging technologies, like AI and our AI-powered assistant Talia, can feel seamless,engaging,and deeply helpful to our members.

• End-to-End Design:
  
  Own the design of member-facing platforms (web and mobile), focusing on delight, ease of use, and task completion.

• AI Integration:
  
  Design intuitive interfaces for cutting-edgeAI experiences, helping members interact naturally with our Agentic Chat Botsand  personalized recommendation engines.

• Premium UX:
  
  Translate complex, global service offerings into elegant, premium digital experiences that reflect our luxury brand.

• Cross-Functional Partnership:
  
  Collaborate closely with user research, product management, and engineering to continuously iterate based on member feedback andbehavioraldata.

• Process Definition:
  
  Helpestablishand refine our design rituals, contributing to a growing design system and advocating for the user at every step.

• Experience:
  
  Min 3+ years of experience in product design, UX/UI, or a related field, with a portfolioshowcasingend-to-end product design (from discovery to high-fidelity delivery).

• Consumer Focus:
  
  Experience designing B2C or B2B2C products, with a keen eye for premium visual design and micro-interactions.

• Navigating Ambiguity:
  
  You are comfortable in a growing team where processes are still being defined. You see a lack of rigid structure as a chance to lead and implement best practices.

• Collaboration:
  
  You havea track recordof working closely and positively with Product Managers and Engineers. You know how to negotiate technical constraints.

• Proactive Mindset:
  
  Youdon'twait to be told exactly what to design; you ask the right questions, prototype early, and help define the problem space.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

• A
  competitive salary
  depending on experience
• Flexible work arrangements
  including Hybrid work possibilities; with up to 60% Home Office.
• Paid time away from work
  . Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer contributory company Medical Aid:We offer a comprehensive…