Senior Product Designer

This is a full time role and open to fully remote work.

Healthcare is broken by fragmentation. Patients juggle dozens of disconnected portals, carry clipboards full of forms, and struggle to make sense of their own health data. b.well Connected Health exists to fix that.

We are a healthcare technology company on a mission to transform healthcare into a simple, on-demand experience, one where consumers are truly at the center. Our platform unifies fragmented health data from hundreds of sources (clinical, claims, device, wearables, etc.) into a single AI-ready longitudinal health record, powering connected digital health experiences for health plans, providers, employers, and the world's leading technology companies.

Our partnerships with OpenAI, Samsung, Google, and Perplexity, and our commitment to the CMS-Aligned Network, reflect our position at the forefront of healthcare interoperability. Products like bailey™, our white-label AI health assistant, and the b.well Health AI SDK are redefining what's possible when great data meets great design.

If you believe that patients should access their health records as easily as they board a plane, and that design can genuinely change healthcare, this is your role.

We are hiring a Senior Product Designer to help shape and elevate the end-to-end user experience across b.well's product ecosystem. This is a high-impact role that sits at the intersection of AI, healthcare data, and consumer-grade digital experience.

You will design experiences that make complex, often intimidating health data feel simple, actionable, and empowering: for consumers navigating their care, for developers building on our SDK, and for enterprise clients deploying bailey as their own branded AI health assistant.

This is not a role for a pixel-pusher. We are looking for a designer who leads with curiosity, backs decisions with data, and works as a strong thought partner to product managers, engineers, and design leadership. You will help define how AI interactions feel and behave, and contribute to a culture where experience quality is a genuine competitive advantage.

Strategy and Vision

• Contribute to the product design vision for key product areas, including bailey™, the b.well Health AI SDK, and consumer-facing health experiences
• Translate b.well's mission (simplify healthcare, consumer-first data control, seamless care navigation, healthcare shoppability) into design patterns and product experiences within your domain
• Partner with product managers and design leadership to help inform roadmap priorities through a design lens
• Flag experience gaps early and bring point-of-view solutions, not just problems, to the team
• Use quantitative data and qualitative research together to drive design decisions, not just validate them after the fact
• Track the metrics that matter for your product area (activation, task completion, comprehension, engagement) and hold your work accountable to them
• Bring a data-backed point of view into team discussions, not just execution conversations
• Architect designs with clear success criteria and collaborate with analytics to close the loop post-launch
• Run structured usability studies, synthesize behavioral signals, and translate findings into clear recommendations

AI and Conversational UX

• Design the interaction model for agentic AI experiences, including how users converse with, trust, and take action through bailey™ and partner-embedded AI health assistants
• Help define how AI recommendations, clinical data, and care actions surface in ways that are clear, trustworthy, and accessible to non-clinical audiences
• Apply established standards for AI explainability, confidence signaling, and graceful failure states in…