Senior Product Designer

H&R Block is looking for a Senior Product Designer to help shape Spruce, our native mobile banking experience. You’ll design clear, trustworthy experiences that help customers confidently manage their money.

You’ll lead end-to-end design, from identifying customer problems and shaping product opportunities through prototyping, validation, implementation, and iteration. You’ll independently lead complex work, influence product direction, and help deliver cohesive, high-quality experiences across iOS and Android.

• Lead end-to-end product design for complex Spruce mobile banking features and customer journeys
• Translate customer needs, business goals, technical constraints, data, and regulatory requirements into clear product opportunities and intuitive experiences
• Frame problems, map journeys and flows, explore concepts, prototype, validate, and deliver production-ready designs
• Plan, conduct, and synthesize customer research and usability testing, translating insights into product and design decisions
• Define the future of Spruce's native iOS and Android experience, ensuring every interaction is intuitive, trustworthy, accessible, and aligned with platform best practices
• Establish scalable patterns, frameworks, and interaction standards that improve consistency across the Spruce ecosystem
• Leverage AI-enabled tools, including Figma Make, Figma MCP, and emerging technologies, to accelerate exploration, prototyping, documentation, and delivery
• Partner closely with Product, Engineering, and Content throughout discovery, planning, implementation, testing, and release
• Collaborate with Legal and Compliance to meet regulatory requirements while protecting usability and customer understanding
• Review implemented experiences for design quality, accessibility, platform consistency, and alignment with approved designs
• Contribute to release readiness by identifying experience risks, validating critical journeys, and supporting issue triage
• Communicate design strategy, rationale, dependencies, and risks to cross-functional partners and leadership
• Facilitate workshops and critiques that move teams from ambiguity to aligned action
• Champion design quality across product teams through critique, coaching, standards, and continuous improvement

• 6+ years of product-design experience, ideally designing complex mobile products or services
• A portfolio demonstrating end-to-end product thinking, strong interaction and visual design, and meaningful customer or business outcomes
• Experience designing native experiences for iOS and Android
• Advanced proficiency in Figma, including components, libraries, prototyping, documentation, and developer-ready design
• Demonstrated experience using AI-assisted tools and workflows to accelerate exploration, prototyping, documentation, research synthesis, and design-to-development collaboration
• Experience simplifying complex workflows and designing high-trust or high-stakes customer experiences
• Strong understanding of accessibility and inclusive-design practices
• Experience planning or partnering on customer research and usability testing
• Ability to use qualitative and quantitative evidence to inform, validate, and communicate design decisions
• Comfort navigating ambiguity, balancing competing constraints, and independently moving complex work forward
• Strong cross-functional collaboration skills across Product, Engineering, Content, Analytics, Legal, Compliance, and business partners
• Strong facilitation, storytelling, presentation, and design-rationale skills
• Strong attention to detail while maintaining focus on the broader customer journey and product strategy
• Experience with financial services, fintech, identity, security, or another regulated…