Product Designer, AI and Product Office - Boston, MA or Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Product Designer, AI & Product Office designs the experience of the AI-enabled products that help the Chief AI & Product Officer (CAIPO) drive Optum Health's enterprise AI-enabled product strategy, Agenix solutions portfolio, and product capability agenda. This role leads research in the field, designs across the channels patients and care teams already use, and designs how AI features behave, including what happens when they are wrong.

This individual is accountable for whether the design changed what it set out to change for the people who use it, measured after launch. The Product Designer designs for the patients hardest to reach, not only the easiest, and works as one team with product, engineering, service design, and clinical partners.

This is a job for a builder. The team is just starting, and you will help build it and shape how it innovates, at the highest level. The office is small today, and that is by design: its leverage is the enterprise AI investment it drives across Optum Health. You will prototype with AI and code tools, test with real users early, and work alongside engineers in what ships.

The AI & Product Office is building a small, cross-functional product team: product management, engineering, product design, service design, deployment, and clinical, working alongside care team members from each local market team. The team embeds with a local Optum Health market team to find problems with the people who do the work, then design, build, deploy, and measure the products that fix them.

What the team learns in the first market is written down as the method for the next one.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Research
  • Conduct research where the work happens: observe and interview patients and care team members where care is delivered, including clinics, practices, and homes, and turn findings into written insights the whole team uses
  • Include patients with varied language, literacy, age, disability, and access needs in research, not only the easiest to reach
  • Partner with care team members and clinical informaticists as design partners from the first sketch
  • Write down what you learn each week so it is reviewed on cadence and turned into decisions
• Design
  • Design end-to-end experiences across the channels people already use, including in the electronic health record workflow, SMS, voice, and existing portals
  • Design how AI features behave: what an agent says and does, how it shows its sources, how a person corrects or overrides it, and what happens when it is wrong or unsure
  • Prototype quickly at the fidelity the question needs, including working prototypes built with AI and code tools, and test them with real users before build
  • Own the design system for the team's products, aligned with Optum brand and accessibility standards (WCAG), so the next market's team can use it without you
• Measure &…