Senior Service Designer

At Essense, we believe in customer-centric collaboration to move the world forward. As a Senior Service Designer, you contribute to this ambition by giving the customer, the business, and society a voice in the process.

You help clients work customer-centrically to optimise services and customer experience—creating holistic value that goes beyond “just beautiful”. You are a strong facilitator, a thoughtful client partner, and someone who can translate insights into opportunities and concepts that teams can implement.

• Map insights and foresight across the customer experience

• Make complex information transparent and visual across the client organisation

• Translate insights into opportunities, concepts and solutions

• Co-create with stakeholders across the client’s business to shape propositions and service concepts

• Orchestrate backstage processes and front stage touchpoints for an optimal end-to-end service experience

• Ensure smooth handover of concepts to UX/UI designers who take them further

• Facilitate workshops and co-creation sessions (content + logistics)

• Act as a thought partner for the client, bringing curiosity and CX market awareness

• Inspire colleagues and share knowledge; help advance Essense and our clients through craft and vision

• You have a Bachelor or Master degree in Service, Industrial or Interaction Design.

• At least 6 years of relevant work experience, preferably at an agency

• A passion for making complex situations / information insightful

• Analytical ánd creative, with empathic ability and strong communication skills

• Demonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints

• A strong portfolio that shows your work and results from a range of projects

• You can give clients pro-active advice on the best approach for achieving their goals

• Capable of planning, managing and executing service design projects, including leadership skills and good stakeholder management

• A great workplace, both at our office (walking distance from Amsterdam Amstel station) and at home (we provide a home working desk, chair and monitor). In addition, you can also work on location at the customer.

• An above market average salary

• Travel allowance, lunch, and other secondary working conditions

• Great and smart colleagues, team events and drinks

• Opportunities for personal development

• Every third Thursday of the month 'Essense Day', on which we focus with the whole team at developing ourselves

• And last but not least: working with leading clients such as IKEA, Rabobank, European Investment Bank, Odido, and more!

We value a good work environment. We stand for quality, but also for fun, based on the following core values:

• Open:We love to explore, share and embrace.

• Driven:We strive for the optimal result.

• Collaborative:We work better together.

We kijken ernaar uit om van je te horen!