Lead Design Researcher

Humana’s Consumer Strategy, Design & Transformation organizations is seeking an experienced Lead Design Researcher to join the Experience Design team working remote anywhere in the US. This team was formed to deliver one thing: a personalized, seamless and easy healthcare experience for all our members. This team operates with a mandate to design solutions based on how our members seek and receive care.

By working together, following agile methodologies, and relentlessly focusing on the consumer experience, the Experience Design team seeks to deliver on this promise for all our members.

Within Humana’s Experience Design Research team, we are explorers, listeners, creators, and thinkers working together with our lines of business to create connected experience journeys that drive business and user value and impact.

As a Design Research Lead, you will define and deliver research programs across the entire design process from early exploration, strategy and problem definition, to ideation, prototyping, testing, and final implementation. You will partner closely with team members across Product Design, Content Design, Product Management, Analytics, and Engineering to develop exceptional and differentiated user-centered experiences for Medicare consumers. You will also uncover insights that drive prioritization, planning, and decision-making on product strategy through an agile test-and-learn approach.

Your work will be driven by Journey Frameworks in service of developing targeted moments, needs, and opportunities where the Product, Experience Design, and BI teams can design, test, and deliver optimized experience.

• Assist with the creation of service and product concepts either through storyboarding, wire framing, and/or other visual mediums to facilitate future state micro-journey concepts

• Conduct current-state research and competitive benchmarking per micro-journey

• Recruit/Screen candidates for research and concept testing

• Develop research plans and/or interview guides for sessions

• Train other team members to get them up and running on their own research and concept studies

• Synthesize all research findings and work with product managers and other team members to add to backlog

• Work to iterate requirements, concepts, and other vision documentation

• Work collaboratively with customers, operators and leadership to propose novel experience improvements that align to priority measures

• Be a great storyteller, who can seamlessly lead teams to synthesize findings into insights and business recommendations that drive impact

• Collaborate and co-create with product teams and business partners quantify value the of a concept

• Create communication artifacts that define current state and future state of the optimized experience

Sponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency). Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered.

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science)

• 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product

• 5+ years of experience independently managing design research programs

• Exceptional communication, problem-solving, coaching and management skills

• Understanding and experience with a variety of UX and design research methodologies

• Experience with design thinking and agile product…