Lead Care Coordinator

Care Coordination Case Management - Remote (U.S.) - Eastern Time / Central Time preferred Full-time

This role works closely with clients and physicians across the East Coast and Central U.S., so we're looking for someone based in Eastern or Central time for meaningful working-hours overlap.

Health should be managed as your most important asset. VIM is building Health Management Medicine: a new clinical discipline where a physician quarterbacks your health the way a wealth manager runs your portfolio. Proactive, longitudinal, and personal.

The demand for this kind of care is enormous and growing. More people are focused on their health than ever, and the options have exploded: wearables, full-body MRIs, VO2 max testing, supplements, AI advice. Navigating all of it in an evidence-based way takes a dedicated thought partner, and that's what a VIM physician is: someone managing your health with you, aimed at giving you more high-functioning years.

The idea is already working. We're live in Boston with 100+ patients, delivering care with two great physicians today and two more joining this year, and we're growing faster each week. The service is resonating, and patient referrals are our top source of new members.

We believe care coordination is where medicine's promises become real. A physician can design a brilliant plan, but whether the patient actually feels cared for comes down to what happens next.

Most care coordination happens at a scale where the work can only be reactive: hundreds of patients, whoever calls loudest gets helped. We run small panels on purpose. You'll know every patient on yours: their history, their specialists, their goals, what they're worried about.

That changes what the job is. You're a true partner to the physician on each patient's outcomes: in the panel reviews, tracking whether the plan is landing, catching what needs attention before anyone has to ask. 86% of our patients are meeting their health goals, and coordination done at this level is a large part of why. And you’d be doing it early: we are a startup at our core, and we are scaling rapidly, so there’s a decent amount of ambiguity in the work.

It takes someone who can solve problems without a playbook and is willing to get in the weeds to build what doesn’t exist yet.

You'd be the second person on our care coordination team, the number two to our Head of Care Coordination, working directly with our physicians and their patients. This is a lead role: the two of you will define what great coordination looks like and build the systems, playbooks, and eventually the team that delivers it as we grow from four physicians to many more.

The craft itself is follow-through across complex patients: records, referrals, results, everything in between, closed out completely and fast. Our patients are busy people with care spread across many specialists and multiple cities, so a real share of the week is solving problems we're hitting for the first time. A stalled referral isn't a task to log, it's a problem to solve, and you keep working it until it's done.

That’s why we’re continuing to add medical operations expertise to this team. Our patients get care from hospitals, specialists, labs, and imaging centers that we’re not part of, and we coordinate with all of them from the outside. That surfaces problems typical healthcare companies don’t encounter as frequently, so you need to know how the system actually works: who holds the record, who signs the order, where a request really stalls and why.

Understanding that is what lets you find the path when the obvious one isn’t there.

It also takes range. Our systems are early and…