Vice President of Clinical Communications

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This is a full-time role operating from central or eastern regions of United States during standard business hours Monday - Friday (from your home office remotely) with travel in the United States for company meetings (this is not a flexible schedule opportunity). This role handles sensitive information; work must be performed in a private and secure setting (with a door) requiring reliable internet and phone connectivity.

The candidate must reside in US Central or Eastern time zones. This role does not offer immigration visa sponsorship.

This role offers annual salary of $175,000 and annual performance bonus of up to 15%. We offer an excellent benefits package including 15 days of vacation, 7 paid holidays, and 5 sick days annually, multiple medical and vision insurance plans, which begin day one (no waiting period), employer-paid life insurance, 401(k) with a company match, $1,700 annual professional development reimbursement, $100 monthly teleworker stipend and more.

The Vice President of Clinical Communications is responsible for the leadership, development, and operational oversight of the organization's centralized clinical communication services, including the After-Hours Clinical Call Center, Clinical Escalation Team, Remote Patient Monitoring (RPM), and Telehealth programs. This position will ensure that patient and facility communications occurring after hours are appropriately received, triaged, escalated, documented, and communicated to the appropriate clinical teams.

The VP will also oversee the integration of RPM alerts and Telehealth services into the clinical communication model. A critical responsibility of this position is creating a reliable connection between after-hours clinical activity and the organization's daytime providers, Care Management, Population Health, and ACO teams. The VP will ensure that significant clinical events identified overnight are appropriately communicated, followed up, and incorporated into the patient's ongoing care when appropriate.

Reporting to the Senior Vice President of Clinical Services, the VP will work closely with physician leadership, Operations, Care Management, Population Health, the ACO, Compliance, Revenue Cycle, and Information Technology.

The Vice President of Clinical Communications will have operational oversight of:
After-Hours Clinical Call Center, Clinical Escalation Team, Remote Patient Monitoring, Telehealth Services and Related clinical communication functions as assigned

The VP will work collaboratively with, but will not directly replace the leadership responsibilities of, Care Management and ACO/Population Health. The role is responsible for ensuring these teams receive appropriate and timely clinical information generated through Clinical Communications.

Provide leadership and operational oversight of the organization's After-Hours Clinical Call Center.

Ensure the Call Center has appropriate staffing, technology, workflows, service standards, and performance expectations to effectively manage calls from facilities, patients, providers, and other clinical partners.

Oversee Call Center leadership and ensure consistent processes for call intake, documentation, prioritization, escalation, and communication.

Monitor call volume, staffing requirements, response patterns, escalation activity, and service performance to ensure the department can effectively support the organization's growing clinical operations.

Oversee the clinical team responsible for evaluating and responding to after-hours clinical concerns.

Partner with physician and clinical leadership to maintain appropriate escalation protocols and clearly define when issues should be managed by the clinical escalation team, escalated to an APP or physician, or referred for emergency evaluation.

Ensure clinical escalations are appropriately documented and communicated to the patient's daytime care team.

Provide operational leadership for the organization's RPM program and ensure RPM alerts are effectively incorporated into the clinical communication and escalation infrastructure.

Ensure monitoring, alert management, escalation, documentation, and follow-up…