Financial Aid Coordinator Manager

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Full-time Description

Work from Home (WFH) - Remote work must be performed while residing in California or New Mexico or Florida

CIAT Campus Locations: San Diego, CA and Albuquerque, NM

Reports to: Director of Financial Aid

Status: Exempt

Employment Type: Full-time

Summary

The Financial Aid Coordinator Manager at CIAT will lead and oversee a dedicated team of Financial Aid Coordinators to support active and returning students through their educational journey. This role ensures students have seamless, transparent, and supportive financial aid experience each term to ensure continuous funding through graduation. The ideal candidate will bring a passion for education, a strong understanding of federal, state, and institutional financial aid regulations, and proven experience managing and motivating teams in a vocational or technical school environment.

Responsibilities

• Recruit, coach, motivate, and supervise our growing team of Financial Aid Coordinators
• Monitor and improve critical KPIs and performance metrics for each Financial Aid Coordinator
• Support termly financial processing goals by ensuring Financial Aid Coordinators provide accurate student financial statements, forecasts, and financial guidance
• Coach Financial Aid Coordinators on effective processes in helping students navigate the Free Application for Federal Student Aid (FAFSA) process and interpret their financial aid awards
• Oversee the administration of financial aid programs, including federal, state, institutional, and private aid
• Support student escalations by handling student inquiries and complaints with care and a customer service approach
• Coach Financial Aid Coordinators to effectively provide counseling on financial aid applications, deadlines, and award processes
• Assist students and families with renewing financial aid and other funding options
• Adhere to SAP policies and guidelines, coaching Financial Aid Coordinators on effective strategies in motivating and educating students on the funding impacts of SAP
• Ensure compliance with relevant regulations such as Title IV, state-specific rules, and institutional policies
• Monitor and track financial processing and clearance
• Maintain current knowledge of all funding sources offered by the institution
• Provide ongoing training to team members on policy and process changes
• Collaborate with internal stakeholders, including Admissions, Student Services, and Career Services, to support student recruitment and retention goals
• Ensure that the institution follows federal, state, and institutional regulations
• Prepare for and manage financial aid audits and reviews
• Submit necessary reports required for various governing bodies, such as the Department of Education, and annual audits to the Financial Aid Director for final review and approval
• Adhere to compliance deadlines and perform periodic reviews to determine compliance status
• Work with the Financial Aid Director to develop and revise department policies and procedures
• Communicate policy updates to students and staff as needed
• Coach, and counsel employees, in partnership with HR
• Provide professional growth opportunities for employees
• Manage and enforce timekeeping policies to ensure accuracy and timely process of employee’s timecards
• Contribute to team effort by accomplishing results as needed
• Process timely, accurate, fair, without bias, performance reviews
• Embody CIAT’s mission, values, and support the goals of the department
• Ensure a safe, secure, and ethical work environment

• Bachelor’s degree preferred, or equivalent work experience
• Previous Financial Aid management experience preferred
• Minimum 5 years of experience in higher education financial aid positions, including administering Title IV, VA, private education financing, scholarships, and employer-sponsored funding
• Minimum 2 years of experience using enterprise CRM systems such as…