Senior Technical Coordinator of Admissions Operations; Coordinator of Instructional Technology

Senior Technical Coordinator of Admissions Operations (Coordinator of Instructional Technology)

Department: Enrollment Management

Location: Majority Remote

Mass Bay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region's economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, Mass Bay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds.

Reporting to the Associate Director of Admissions Operations, the Senior Technical Coordinator of Admissions Operations coordinates all operational, technology, and system administration aspects of the department's routine activities. This position provides assistance to all Admissions staff in learning and implementing standardized processes, coordinates with all recruitment staff, and collaborates with Marketing and IT Departments. This position is responsible for assisting in the design of and supervising the maintenance of the Customer Relationship Management (CRM) system and business process automation, documentation, and department-wide training on key application processing, student information, communication, data management and reporting tools.

This is a mostly remote position but is required to be on campus for certain Open House, Training and Professional Development Day occasions.

Key

Responsibilities and Duties:

• Support the Associate Director of Admissions Operations in providing technical support and training for the Department.
• Captain the implementation of SLATE CRM, oversee and coordinate the daily maintenance and activities of the CRM including ongoing automation of the online admissions applications, other forms (such as selective admissions applications), event management and communication, integrity of data, and integration of data into People Soft.
• Assist the Associate Director in meeting enrollment goals by reassessing workflow issues and continually developing innovative ways to engage and support prospective students and referral sources.
• Oversee operational functions of the People Soft admissions module including data integrity, reporting, upgrade testing, training, workflows and any integration solutions needed.
• With the Associate Director and IT staff, streamline tasks, optimize efficiencies, identify, vet, and implement technology solutions to improve operations such as Docu Ware and other technology platforms.
• Serve as liaison between the Admissions Office and the Office of Information Technology, representing Admissions in the monthly People Soft User Group meetings and attending regional People Soft conferences as possible.
• Research/investigate new technologies and recommend purchases.
• Support the Associate Director in coordinating operation, training, maintenance, purchase, and support of equipment, i.e., conduct training, workshops, and in-service for staff.
• Provide training/support.
• Test equipment and tools for system faults and eliminate problems; maintain the security of systems.
• Oversee equipment/licensing inventory and maintain inventory records with purchasing; coordinate the purchase of equipment; specify and prepare bids for new systems, software, and services.
• Implement new equipment and technology into the current structure of the department.
• Design and deliver training for admissions operations and customer service personnel, including identifying professional development opportunities.
• Coordinate and lead weekly CRM oversight meetings and hold individual meetings as needed.
• Work closely with the Associate Director to create communication flows for prospective students and with the Marketing Department to…