Customer Success Manager – Learning & Assessments

Customer Success Manager – Learning & Assessments

Role: Customer Success Manager – Learning & Assessments

Location: Home-based (UK) with travel to customer meetings, conferences & events

Salary: Competitive Salary, Commission/Bonus scheme and excellent Benefits

About Inspera

Inspera is a global leader in digital assessment, trusted by more than 180 institutions worldwide.

Our mission is simple: to put pedagogy before technology. We empower universities, professional bodies, and education institutions to transform their exam and assessment practices with secure, scalable, and innovative solutions.

Founded in Oslo in 1999, we’ve grown into a thriving EdTech company with a strong UK presence. Our platform helps institutions streamline workflows, enhance academic integrity, and deliver richer feedback experiences for learners.

The Role

We’re looking for a dynamic Customer success Manager to join our expanding UK team. This is a new role, designed to strengthen our customer success and account growth focus. You’ll be working closely with professional bodies and higher education institutions, helping them unlock the full potential of Inspera’s suite of assessment tools.

You’ll thrive here if you’re passionate about education, confident in building strong relationships, and motivated by achieving revenue growth.

Key Responsibilities:

• Relationship Management: Build and maintain long-term partnerships with key stakeholders.
• Customer Success: Act as a trusted advisor, ensuring customers achieve their assessment goals.
• Account Growth: Deliver on retention and growth targets, securing renewals and upsells.
• Product Advocacy: Educate customers on new features and best practices, driving adoption.
• Problem Solving: Collaborate with Sales, Marketing, Product, and Customer Advocacy teams to resolve challenges.
• Market Insight: Stay ahead of trends in digital assessment and the UK education sector.
• Reporting: Track and report on account health, engagement, and growth metrics.

What We’re Looking For@

At least 3 years experience of one of the following:

• Account management or customer success role, within an EdTech company, assessment platform provider or a technology-driven organization serving education and professional bodies, with demonstrable experience of growing account revenues.

OR:

• Working in a role within a UK professional body or higher education institution with extensive day to day liaison with internal stakeholders to deliver learning and assessment practices.

Skills & Attributes

• Mature, personable approach to selling – professional but not overly formal.
• Ability to challenge and push back on internal stakeholders when needed.
• Goal-oriented, with demonstrable success in growing account revenues.
• Strong interpersonal and communication skills, able to influence at all levels.
• Analytical, solutions-focused mindset with a proactive approach.
• Comfortable working independently while collaborating across teams.
• UK-based, with flexibility to travel.

Why Join Us?

• Be part of a global EdTech leader shaping the future of assessment.
• Work with a tight-knit, high-performing team in a supportive environment.
• Competitive salary with commission/bonus structure.
• Opportunity to make a real impact in education and professional learning.

Ready to transform assessment with us?

Apply today and help institutions across the UK deliver better learning and assessment experiences.

Referrals increase your chances of interviewing at Inspera by 2x

• Mid-Senior level

• Full-time

• Sales, Information Technology, and Education

• IT Services and IT Consulting, IT System Custom Software Development, and Higher Education