Scheduling & Banner Services Coordinator

Scheduling & Banner Services Coordinator

Colorado Department of Revenue – Colorado Community College System (CCCS) is hiring a Scheduling & Banner Services Coordinator to join Colorado Online. CCCS provides generous leave, excellent benefits, and flexible work schedules, including hybrid‑remote work within the state of Colorado.

As the Scheduling & Banner Services Coordinator, you will be a point of contact for Colorado Online Consortium members across CCCS for issues related to schedule policies, procedures, and guidelines. In addition, you will work closely with the college schedulers to ensure compliance with CCCS and individual college registration practices and procedures. The Coordinator answers questions from Registrars, college schedulers, Colorado Online Student Success Liaisons, faculty, instructors, administrators, and other stakeholders and provides expert advice on the management of Colorado Online course sections and related policies.

You will troubleshoot student service and registration issues on behalf of the consortium partner, and coordinate with other student and academic affair areas to facilitate student and faculty/instructor support.

• Oversee, ensure for accuracy, and maintain Colorado Online course offerings in Banner databases at 13 partner colleges. This includes the support of building new online courses and adding and deleting online courses as needed systemwide. Work with partner college Student Services personnel answering questions regarding Banner issues, providing accurate and timely information so students are given best possible support.
• In collaboration with the Colorado Online Director of Consortial Student Affairs and Enrollment Management, manage the Colorado Online enrollment and section distribution process. Coordinate with the CCCS college schedulers to ensure appropriate faculty/instructor assignments and serve as the primary point of contact for issues related to the building of online course sections in Banner.

• Bachelor’s degree. An equivalent combination of education and experience may substitute for the degree.
• Experience in higher education or distance education that includes working with enrollment and/or student services.
• Experience with learning management and student information systems.

• Proficient knowledge of word processing, database, and/or spreadsheet applications.
• Ability to accurately apply and explain policies, procedures, and record systems.
• Practiced in researching records to determine source of error.
• Ability to communicate effectively orally and in writing.
• Ability to perform basic arithmetic computations.
• Ability to work under pressure and meet deadlines.
• Ability to keep accurate records and maintain confidentiality.
• Ability to convey technical information to a diverse population of students, staff, and public.
• Ability to multi-task, handle phone and internet requests in a fast‑paced, high volume, virtual environment.

• This position is located at CCCS System Office: 9026
  
  E. Severn Place, Denver, CO 80230.
• Occasional in‑state travel to partner college campuses may be required.
• Alternative work arrangements, including flexible schedules and remote work may be available. All work must be completed in the state of Colorado.

The Colorado Community College System is the state’s largest provider of higher education and workforce training, comprising 13 colleges and over 35 locations across the state, educating approximately 130,000 students annually. In addition, we train more than 4,000 Coloradans each year through customized employer training programs. Our mission is to provide accessible, responsive learning environments where students can achieve their educational, professional and personal goals in an atmosphere that embraces academic excellence, diversity and innovation.

We are an organization that encourages individuals to bring their whole selves to work.

CCCS believes when all human qualities are regarded with dignity and respect and when everyone has access to the…