Admissions Customer Relations Specialist-Admissions and Recruitment

Bunker Hill Community College Job Posting: P/T Admissions Customer Relations Specialist-Admissions and Recruitment

P/T Admissions Customer Relations Specialist-Admissions and Recruitment

With more than 50 years of academic excellence, Bunker Hill Community College (BHCC) is one of Massachusetts' largest community colleges, serving approximately 16,000 students annually. With campuses in Charlestown and Chelsea, BHCC offers a broad range of educational opportunities throughout Greater Boston. BHCC fosters a welcoming and supportive learning environment for students by offering associate degrees and certificates, early college and dual enrollment, community education, corporate training, and industry‑specific programs.

Job Description:

Under the Guidance of the Associate Director of Admissions and Recruitment, the Part‑Time Pathways Admissions Specialist will be the first point of contact for prospective students and their families, who are applying to Bunker Hill Community College. The primary focus of this position is to engage students and answer their questions about applying and enrolling at Bunker Hill. The Admissions Specialist is a member of the Admissions and Recruitment team and will support the successful onboarding of all students applying to the College.

This is a hybrid/remote position that requires availability to work in person two days per week on campus and one day remote.

• Under the supervision of the Associate Director of Admissions and Recruitment.
• Engage directly with students using a variety of communication tools including Gecko live chat, email, and text messaging to answer questions about the admissions and enrollment process at Bunker Hill Community College.
• Utilize Target
  
  X, a customer relationship management (CRM) system, to post notes on communication interactions with students, to track the stages of a student's application, to provide updates to student with information on how to complete their enrollment at the College.
• Assist students with completing their applications to the College; help students troubleshoot technical difficulties related to their application.
• Responsible for reviewing and responding to email inquiries sent to the Admissions and Recruitment email account and making appropriate referrals.
• Participate in enrollment division outreach campaigns to prospective students, applicants and newly accepted students to help them navigate their next steps in the enrollment process at Bunker Hill.
• Participate in ongoing professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, Image Now, and TES), and customer relationships management systems (Target
  
  X CRM).
• Participate in Admission and Recruitment staff meetings and one-to-one supervisory meetings.
• Perform other administrative duties as assigned by Enrollment Management administrators.

• Bachelor's degree in Education, Counseling, Psychology, Business Administration or closely related field or an equivalent combination of education, training and experience involving college admissions, academic advisement and/or career development.
• Experience in using a CRM, student information systems and technology as well as MS Word, Excel, and Outlook.
• Excellent, demonstrated verbal and written communication skills.
• Ability to work independently and as part of a team.
• Adaptable to changing circumstances and ability to multi-task in a fast paced environment.
• Proven ability to work with diverse, staff, student population and faculty.
• Demonstrate a strong understanding of cultural competency.
• Able to communicate effectively to different audiences.
• Position is telework‑eligible; candidates must be available to work on campus on a rotating schedule as needed.
• Ability to work Saturdays during peak registration periods (August & September and January).

• Experience using live chat software.
• Experience working in a community college preferably in Admissions or Enrollment.
• Written and spoken proficiency in more than one language.

Salary: $35.31 an hour at 18.5 hours a week. Part‑Time Non‑Benefited position.

Applica…