Trainer, Systems Project

Join to apply for the Trainer, People Systems Project role at The Open University
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This range is provided by The Open University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are looking for an innovative Systems Trainer to help with the training delivery of a new HR ticketing and case management system for Open University employees. The Trainer will assist the Training Lead with the design of all training materials, deliver both system and process training, and support employees during go‑live.

• Create comprehensive user guides to aid classroom sessions for both on‑system and off‑system activities.
• Create online material, such as eLearning, for learners to access after training and to assist new starters.
• Deliver training sessions on SAP Success Factors Enterprise Service Management and associated processes.
• Evaluate employee performance and report to line managers and key stakeholders.
• Prepare learning materials for training programs.
• Support learners to embed new system and processes into their day‑to‑day activities.
• Encourage learners on their change journey.

You will have prior experience as a Systems Trainer, in particular with evidence of the following:

Training Design & Delivery:

• Developing clear engaging training material such as user guides, eLearning and videos.
• Systems training, efficiently and rapidly learns new material.
• Strong presentation and facilitation skills, both in person and virtually.
• Skilled at explaining complex systems and processes clearly.
• Communicate to various learning styles and adapt your training style accordingly.
• Excellent written and verbal communication skills.

Project & Time Management:

• You will be able to organise your time in order for you to prepare, deliver and give feedback for multiple training sessions over consecutive days.
• Ability to manage multiple tasks and activities simultaneously.

You will also be able to travel to Milton Keynes on a regular basis for onsite classroom training and have a suitable space working from home to deliver virtual training sessions.

It would also be beneficial if you have knowledge or experience in the following areas:

• Recruitment processes and practices.
• Success Factors recruitment and onboarding, employee central and AskPS.
• SAP Enable Now.
• The change cycle and the impact of change on employees.

At The Open University, we’re proud to be pioneers in accessible education and digital innovation. This is your chance to make a real impact by helping colleagues embrace new systems and processes that support our mission.

We offer a range of benefits to recognise and reward great work, alongside policies and flexible working that contribute towards a great work life balance. Some of our benefits include:

• 33 days annual leave, on top of bank holidays and a three‑day Christmas closure period.
• Access to a leading pension scheme for UK higher education with generous employer contributions.
• Staff fee waivers for OU study, meaning you could earn a degree for free.
• Flexible working and family‑friendly policies.
• Discounts, wellbeing support, and development opportunities.

Apply now and help us deliver training that empowers our people and drives success across the organisation.

Seniority level: Associate

Employment type: Temporary

Job function: Human Resources, Training, and Information Technology

Industry: Higher Education

Location: Milton Keynes, England, United Kingdom