Manager, Training Design & Dev

Apply for the Manager, Training Design & Dev role at Tri West Healthcare Alliance
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We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, , IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our Department of Defense contract requires U.S. citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

As part of the Training and Development Department, the Manager, Training Design and Development is responsible for the design and development of live online training, self‑paced training, live virtual sessions and traditional classroom training for all Tri West internal and selected external audiences. The manager ensures all training materials reflect current policies, procedures, and technologies, that delivery is consistent, measurable, and performance‑driven.

They are responsible for using a systems‑management approach to develop high‑quality, cost‑effective learning solutions to meet specific business needs and goals, enabling a high‑performance workforce.

• Required:
  • Bachelor's Degree in e‑Learning Technologies, Training & Development, Business Management, Education, Human Resources, Organizational Development, or a related field; OR equivalent experience, including any combination of education and experience
  • 4 years of professional experience designing and developing training programs in both e‑learning and instructor‑led formats, with demonstrated ability to create engaging, effective, and scalable learning solutions
  • U.S. citizenship
  • Must be able to receive a favorable interim and adjudicated final Department of Defense (DoD) background investigation
  • 2+ years in a formal people‑supervisor or manager role
  • Experience in all phases of the design, development, implementation, facilitation, measurement and evaluation and delivery of technical and non‑technical programs using appropriate adult learning theories
  • Knowledge and application of Kirkpatrick’s evaluation model or other learning measurement frameworks
  • Experience with Learning Management Systems (LMS) and virtual training tools (e.g., Zoom, Adobe Connect, MS Teams)
• Preferred:
  • Master’s Degree in Business Management, e‑Learning technologies, Education or a related field
  • Knowledge of e‑Learning course development
  • Knowledge of live online technologies and course development for live online delivery
  • Experience with Articulate Storyline and Adobe development tools, including Flash and other multimedia development tools

• Manage and develop company‑wide e‑Learning standards, expectations, and measurements that build employee competencies to support a high‑performance workforce.
• Manage a team of Instructional Designers and Content Specialists who build and maintain training content, job‑specific processes and procedures.
• Establish and maintain instructional design standards and best practices for the department.
• Ensure all programs developed comply with educational theories, instructional design, adult learning theories and technological capabilities of the e‑learning classroom.
• Ensure that programs offered are current with regard to Tri West procedures, policies and practices and are in accordance with DOD policies and contract provisions.
• Research alternative approaches to serve our client training needs with faster response time and lower costs (e.g., just‑in‑time training modules, self‑managed learning).
• Partner with business leaders, operational SMEs and compliance stakeholders to analyze training needs and translate them into effective learning solutions while ensuring Tri West’s high‑quality standards are met.
• Design and develop live online training, eLearning modules, job aids, facilitator guides and other supporting materials.
• Maintain quality standards in instructional design, formatting, tone, accessibility and user experience.
• Monitor and maintain the relevance and accuracy of training materials through periodic review and stakeholder feedback.
• Evaluate learning solutions for effectiveness and identify opportunities for…