Training Specialist: Customer Care Center; Remote

Job Title: Customer Care Center Trainer

Location: Merrillville, IN

Duration: 1-Year Contract (Temp-to-Hire)

Pay Rate: $29.00 – $40.00/hr (W2 only)

Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship

• Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning).
• Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards.
• Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations.
• Conduct one-on-one coaching sessions, assessments, and on-the-job training activities.
• Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions.
• Maintain accurate training records for all CCC employees.
• Continuously improve training programs using participant feedback and performance metrics.
• Support the development of job aids, call scripts, and process documentation.
• Manage classroom engagement, address distractions, and resolve technical issues during training sessions.
• Participate in training needs analysis to address performance gaps.

• High School Diploma or equivalent.
• Minimum 3 years of training or facilitation experience.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams.
• Knowledge of adult learning and behavior change methods.
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills with the ability to recommend and implement training solutions.
• Ability to travel as needed.

• Bachelor’s degree in Communications or related field.
• Course design and development experience.
• Familiarity with e-learning software such as Adobe Captivate.
• Professional training certification.

• Mid-Senior level

• Contract

• Human Resources

• Business Consulting and Services