Online Student Success Coach

Apply for the Online Student Success Coach position at Augusta University
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Job : 291568
Location: Augusta University
Full / Part Time: Full Time

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers across four campuses. The university’s mission is to provide high‑quality education and groundbreaking research, creating a healthier, more prosperous community. Its Online Program (AU Online) delivers advanced learning technologies and student support to extend the university’s reach into the 21st century.

Job Summary
This role enhances student retention and success rates by providing personalized coaching, data‑driven interventions, and academic support to online students throughout the credential journey. The Online Student Success Coach fosters community connections, maintains academic records, and collaborates across departments to improve student outcomes.

• Advise & Engage: Provide individualized coaching and support to enhance academic performance and student experience; offer time management, study skills, and early interventions for at‑risk students; refer students to campus resources and collaborate with counseling, faculty, and staff.
• Record Management: Maintain accurate notes, record student meetings, emails, and calls; use SIS, CRM, and LMS systems to track academic progress and retention activities.
• Resource Development: Coordinate online tutoring, advising, and mental health resources; partner with IT to maximize digital tools; align support services with institutional goals.
• Additional Duties: Perform job‑related tasks as required, including Title IX, FERP A, and compliance activities; participate in professional development.

• Bachelor's degree in Education, Counseling, Psychology, or related field.
• At least one year of experience in education, counseling, psychology, or a professional corporate setting.

• Experience working with online students.
• Master's degree in an accredited institution.

• Knowledge: Online learning landscape, student development theories, digital technology proficiency (LMS, SIS).
• Skills: Effective communication, problem solving, organization, interpersonal, teaching of study‑skill skills.
• Abilities: Empathy, cultural competence, adaptability, proactive engagement, motivational influence.

Shift: Days, Monday‑Friday (outside business hours may be required).
Pay Band: B8
Salary:
Minimum $45,400/yr;
Midpoint $47,551.69/yr; commensurate with qualifications. Recruitment period:
Until Filled.
Benefits include health, dental, life insurance, retirement plan, vacation, sick leave, and 13 paid holidays. Tuition assistance available after 6 months of employment.

Background check required; applicable positions may require credit check, motor‑vehicle report, or credential verification for faculty. Confidentiality of sensitive information is mandatory.

Augusta University is an equal‑opportunity employer, welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Submit your application via the Augusta University career portal:
Apply Here. For questions, contact 706‑721‑9365.

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