Student Worker - Online Help Desk Support

Position: Student Worker - ITS Online Help Desk Support
* Provide tier 1 technology phone, online, and walk-in support for Nevada State University students, faculty and staff:  + Ticket creation and work order routing  + Password resets  + Basic troubleshooting, training, and configuration issues related to hardware, software and campus network services  + Remote troubleshooting assistance to end-users
* Assist in the development of training materials and knowledge base articles related to computer use and software applications.
* Assist ITS staff with regard to events, classroom services, hardware & software deployments and other related activities.
* Arrive for scheduled work hours promptly.
* Adhere to security policies and code of confidentiality related to department operations.
* Maintain work area and equipment in a clean and orderly condition.
* Maintain high-level of professionalism at all times.
* Understand and follow written and orally communicated instructions.
* Provide feedback to management to improve and streamline business processes and best practices.
* Must be in good academic standing and maintain a GPA of 2.0 or higher.
* Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester at Nevada State.
* Must have a minimum of one (1) year customer service experience.
* Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas).
* Strong customer service skills.
* Strong written and verbal communication skills.
* Ability to diagnose and resolve end user computing related issues.
* Ability to maintain accurate record keeping and logs.
* Ability to learn and provide training on various software applications.
* Ability to work under minimal supervision.
* Basic troubleshooting skills related to:  + Internet, web browsers, and related plug-ins  + Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)  + Wired and wireless network systems  + Operating systems including Windows and MacOS
* Detailed resume listing relevant qualifications and experience;
* Copy of Fall or Spring schedule and proof of current GPA;
* Cover Letter indicating why you are a good fit for the position and Nevada State University;
* Names and contact information of three references (you will be notified before references are contacted).Having been established in 2002, Nevada State University places a special emphasis on the advancement of a diverse and largely underserved student population. Located on a developing 512-acre campus in the foothills of Henderson, Nevada, the university emphasizes high-quality instruction, exemplary service, engaging learning experiences and innovation as a means to more efficient, effective outcomes in all corners of the campus.

With an enrollment surpassing 7,500 students, Nevada State University continues to grow as an institution of higher education.

Nevada State University has grown to offer over 60 high-demand majors and minors. Curriculum is developed based upon the needs of communities in Nevada, business and industry, and the demands of its students. Top programs include nursing, education, business administration, biology and psychology.

NSHE is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).Steven

Kenney  Associate Vice President of Human Resources  Title IX Coordinator  1300 Nevada State Drive  Rogers Student Center #325  Henderson, NV 89002    Title

IX Coordinator

Nevada State University does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the…