Assistant Director of Online and Distance Education Enrollment Management

Assistant Director of Online and Distance Education Enrollment Management

Reporting to the Associate Director of Online Distance Education Enrollment Management, the Assistant Director provides supervision, support, and assistance in a results‑oriented online enrollment operation located on the campus in Bangor, Maine (hybrid and remote options available).

• Supervise and train Enrollment Counselor staff, implementing effective recruitment strategies and policies to meet annual university enrollment goals.
• Act as the point of assistance and escalation for Enrollment Counselors, supporting all aspects of the admissions recruitment cycle for online undergraduate and graduate programs.
• Collaborate with the Associate Director to improve software, systems, policies, and procedures that support recruitment targets.
• Oversee recruitment initiatives and office operations including prospect development, enrollment marketing, technology implementation, and database management.
• Respond to inquiries about applications, admission policies, financial aid, and program offerings via phone, text, and email, maintaining a high call volume schedule.
• Provide informational materials and admission counseling services for prospective online students.
• Assist students throughout the admissions process, managing documents and information using the University’s CRM platform (SLATE).
• Maintain regular contact and correspondence with prospective students, ensuring timely follow‑up in line with best practices.
• Participate in recruitment events, travel to graduate and career fairs, and conduct on‑site presentations and informational campus visits.
• Create and maintain student files in the CRM system, review applicant files, and make admission and merit scholarship decisions.
• Work evenings and weekends as required to meet recruitment and enrollment goals.

• Bachelor’s Degree required;
  Master’s Degree preferred with experience in higher education admissions, online education, or related fields.
• 2–4 years of experience in higher education admissions and/or recruitment, preferably with online programs.
• Previous supervisory experience preferred.
• Knowledge of financial aid policy, regulation, and funding sources (federal, state, private) preferred.
• Experience with transfer and non‑traditional undergraduate student populations.
• Strong professional demeanor and ethical behavior when representing the institution.
• Excellent written and oral communication skills.
• Ability to articulate the value of a Husson education to diverse audiences.
• Capacity to work independently and collaboratively within a close, integrated team.
• Demonstrated ability to stay current with external market conditions and admission best practices.
• Physical ability to lift and/or move up to 25 pounds and maintain visual acuity for close and distance tasks.

• Work environment may become noisy due to volume of calls.
• Employee must use care in performance of duties and report unsafe conditions, accidents, and injuries immediately to the supervisor.
• Physical demands include occasional lifting of up to 25 pounds; visual acuity for close and distance tasks is required.
• Tasks may be added or altered to meet evolving organizational needs.

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