Bootcamp Enrollment Specialist

Description

Work from Home (WFH) - Remote work must be performed while residing in California, New Mexico or Florida

CIAT

Location:

San Diego, CA and Albuquerque, NM

Reports to: Director of Corporate & Government Training Solutions

Status: Non-Exempt

Employment Type: Full-time

The Bootcamp Enrollment Specialist is responsible for facilitating student enrollment in CIAT’s IT, cybersecurity, cloud, project management and AI bootcamp training programs. This role serves as the primary point of contact for inbound bootcamp enrollment inquiries, providing guidance and support for prospective students exploring CIAT’s bootcamp offerings. Our ideal candidate thrives in a high volume, fast-growth environment, is detail-oriented, and operates with a high-touch customer service approach.

If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and have the perseverance to help put CIAT on the map as a leader in technical training, let’s connect.

• Meet or exceed enrollment goals established by the Director of Corporate & Government Training Solutions and provide accurate forecasting of performance outcomes
• Interacts with a high volume of prospective students via phone, email, live chat, events, and/or other communication channels to facilitate enrollment into CIAT bootcamp programs
• Participate in virtual and in-person recruitment events such as trade shows, industry events, open houses, career fairs, etc.
• Discovers the education and career objectives of prospective students and advises on all aspects of the enrollment process, including enrollment requirements, career outcomes, finance options, and transferability into CIAT certificate and degree programs
• Use professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process
• Facilitate bootcamp payment verification, enrollment documentation collection, and registration processing
• Maintain a dedicated lead database of consumer, corporate, government, and contractor prospects, ensuring accurate segmentation, prioritization, and ongoing engagement
• Manage, monitor, and customize CRM reports to ensure performance targets are achieved and reported on a daily, weekly, monthly, quarterly, and annual basis
• Collaborate closely with CIAT internal departments including Admissions, Marketing, Student Services, Career Services, Education, and IT to support a streamlined enrollment process for new students
• Develops and implements a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks
• Documents all interactions with prospective students within institutional information systems with proficiency and accuracy in creating, maintaining, and updating student records
• Works with a sense of urgency, while engaging and listening to others and exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Adhere to CIAT policies, procedures, and compliance standards on an ongoing basis
• Adheres to CIAT’s compliance requirements to ensure all Federal, State, accreditation and institutional policies and procedures are being met
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
• Embody CIAT’s mission, vision, purpose and values

• High School Diploma or GED and general knowledge of the higher education industry
• Minimum of 2 years of professional work experience in customer service and/or sales
• Strong technical understanding of IT/cyber industry certifications from CompTIA, AWS, Microsoft, Cisco, ISC2 or other IT, cloud and cybersecurity fundamentals
• Excellent organizational and communication skills and ability to inspire and motivate
• Proficient user of Microsoft Office products (e.g. Outlook, Word, PowerPoint and Excel) and ability to learn additional software products
• Computer literate with a proven ability to learn and effectively use CRM, SIS, and LMS software
• Reliable transportation to attend meetings and events
• Must have and be able to…