Admissions & Enrollment Specialist

The Admissions & Enrollment Specialist serves as the first point of contact for prospective students, assisting with applications, career assessments, and document processing. This role provides customer service care, manages expectations, and ensures a smooth transition into the College before connecting students with an Outreach & Student Support Coach for continued guidance. The Specialist coordinates processes, provides high-quality customer service, maintains proactive communication to eliminate barriers, and supports a seamless transition to Registrar, Financial Aid, Advising, Career Services, or other support units for continued success.

This position is assigned to the VGCC Henderson Campus in Henderson, NC; however, it will require frequent travel within the service area.

Remote Work: This position is eligible for one day of telework per week following a 9-month training period.

Salary: VGCC considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; and internal peer equity in offer calculations.

The following list of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job.

• Admissions & Enrollment Support
  • Serve as the first point of contact for prospective students, delivering expert guidance on admissions and enrollment requirements.
  • Provide accurate, detailed information about application steps, registration processes, timelines, tuition, and financial aid options to help students make informed decisions.
  • Administer introductory online career assessments when appropriate to support program selection aligned with students’ interests and abilities.
  • Assist students in completing the online admissions and registration process across all academic and career pathways—including curriculum, continuing education, workforce development, and high school equivalency programs—while ensuring all required documentation is collected for timely enrollment.
  • Maintain proactive communication with students via email, text, and phone to ensure clarity and progress throughout the admissions process.
  • Refer students to appropriate College resources, faculty, and staff for specialized support beyond initial enrollment needs.
• Application & Document Processing
  • Process and receipt incoming admission applications and enrollment documents (e.g., transcripts, test scores, supporting documents).
  • Facilitate timely student registration by efficiently reviewing and processing transcripts and other required documentation.
  • Maintain accurate and confidential student records in compliance with FERPA and institutional policies.
  • Document student interactions and track admissions/enrollment steps using Watermark Student Success & Engagement and other systems.
• Communication & Customer Service
  • Serve as a primary student contact for the college by responding to phone calls, website inquiries, and emails within 48 hours.
  • Deliver high-level customer service to students, staff, and guests via multiple formats (in-person, phone, email, text).
  • Collect and follow up with prospective students to encourage enrollment and registration.
• Technology & Systems Use
  • Use technology platforms (e.g., Watermark, Microsoft Office Suite, MyVGCC, Moodle, VGCC email) to provide seamless enrollment experiences for students.
  • Assist students in navigating college systems and accessing online resources.
  • Stay current on student-related systems, procedures, and policies through ongoing professional development.
• Collaboration & Outreach
  • Collaborate with internal departments (e.g., Counseling, Accessibility, and Support Services (CASS), Financial Aid, Career Services, Advising, Registrar, Business Office) to streamline enrollment processes and support students.
  • Represent the College at community events by promoting programs and enrollment procedures. Lead group information sessions and participate in campus events, including open houses and other admissions/enrollment events.
  • Maintain comprehensive knowledge of VGCC program offerings to assist with program selection and career guidance.

• Associate degree from a regionally accredited institution in psychology, social work, public administration, business, education, or related field.
• One to two years of experience in admissions, student services, customer service, or a related area.
• Strong communication, presentation, and interpersonal skills with a demonstrated ability to build relationships and work collaboratively across departments.
• Proven…